Candidate Help

Been asked to complete an assessment or interview? Here you'll find help with troubleshooting, tips and answers to FAQs

25 articles in this collection
Written by Tom Stroud and Emilia Cason

Video Interviews on iPhones and iPads

A step by step guide to completing a video interview on your iPhone or iPad

Written by Tom Stroud
Updated over a week ago

What is Tazio and how does it work?

Written by Tom Stroud
Updated over a week ago

Adjusting your microphone settings for Mac OSX users

How to adjust your microphone settings

Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Windows 7, 8 and Vista users

How to adjust your microphone settings

Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Windows 10 users

How to adjust your microphone settings

Written by Emilia Cason
Updated over a week ago

Allowing access to your camera in Chrome

How to connect your camera when using the Chrome browser

Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.10

How to connect your camera on a Mac

Written by Emilia Cason
Updated over a week ago

Intro Video Wont Play

If you're stuck after setting up your camera and microphone and you're using Safari 11 or later, here's the fix.

Written by Emilia Cason
Updated over a week ago

Uploading my CV

Find out how to upload your CV or other supporting documents

Written by Emilia Cason
Updated over a week ago

Troubleshooting

My username or password aren't recognised

Written by Emilia Cason
Updated over a week ago

My webcam is not recognised

Written by Emilia Cason
Updated over a week ago

Camera won't connect

Troubleshooting connecting your camera

Written by Emilia Cason
Updated over a week ago

There's no option to allow access to my camera and microphone

Written by Emilia Cason
Updated over a week ago

No 'Next' button appears after taking my photo

Written by Emilia Cason
Updated over a week ago

Assessment is closed

Written by Emilia Cason
Updated over a week ago

FAQs

What should I do if I have a technical problem?

Written by Emilia Cason
Updated over a week ago

What happens if my internet or computer crashes?

Written by Emilia Cason
Updated over a week ago

Can I review and change my answers?

Written by Emilia Cason
Updated over a week ago

Can I take a break during the interview?

Written by Emilia Cason
Updated over a week ago

Can I do a practice video interview?

Written by Emilia Cason
Updated over a week ago

What will I need to complete an interview?

Written by Emilia Cason
Updated over a week ago

Who gets to see my interview?

Written by Emilia Cason
Updated over a week ago

Where's the best place to do my interview?

Written by Emilia Cason
Updated over a week ago

Can I see the questions in advance?

Written by Emilia Cason
Updated over a week ago

Tips and Guides

Tips on video and sound quality?

To ensure the employer can see and hear you clearly, we've provided some top tips to improve your video and sound quality.

Written by Emilia Cason
Updated over a week ago