Candidate Help

Been asked to complete an assessment or interview? Here you'll find help with troubleshooting, tips and answers to FAQs

42 articles in this collection
Written by Tom Stroud, Emilia Cason, and Jennifer Davies

Audio Interviews

Technical support for taking an audio interview on Tazio

Written by Tom Stroud
Updated over a week ago

Video Interviews on iPhones and iPads

A step by step guide to completing a video interview on your iPhone or iPad

Written by Tom Stroud
Updated over a week ago

iOS App Crashes

iOS Update causes the Tazio app to crash.

Written by Tom Stroud
Updated over a week ago

What is Tazio and how does it work?

Written by Tom Stroud
Updated over a week ago

VIDEO: Setting up your camera and microphone using Google Chrome

Video guide to setting up your camera and microphone using Google Chrome.

Written by Emilia Cason
Updated over a week ago

VIDEO: Setting up your camera and microphone using Safari

Camera and microphone set up for Safari 11 and newer

Written by Emilia Cason
Updated over a week ago

Connecting your camera using Firefox

How to enable the Flash plugin in Firefox

Written by Emilia Cason
Updated over a week ago

Connecting your camera using Internet Explorer (IE)

How to enable the Flash plugin in Internet Explorer

Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Mac OSX users

How to adjust your microphone settings

Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Windows 7, 8 and Vista users

How to adjust your microphone settings

Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Windows 10 users

How to adjust your microphone settings

Written by Emilia Cason
Updated over a week ago

Allowing access to your camera in Chrome

How to connect your camera when using the Chrome browser

Written by Emilia Cason
Updated over a week ago

Allowing access to your microphone in Chrome

How to enable access to your microphone in Google Chrome

Written by Emilia Cason
Updated over a week ago

Flash Plugin Blocked in Chrome

How to enable the Flash plugin in Google Chrome

Written by Emilia Cason
Updated over a week ago

Connecting your camera using Microsoft Edge

How to allow Flash in Microsoft Edge

Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.6 and 10.7

How to connect your camera on a Mac

Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.8 and 10.9

How to connect your camera on a Mac

Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.10

How to connect your camera on a Mac

Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.11, macOS 10.12 and later

How to connect your camera using a Mac

Written by Emilia Cason
Updated over a week ago

Intro Video Wont Play

If you're stuck after setting up your camera and microphone and you're using Safari 11 or later, here's the fix.

Written by Emilia Cason
Updated over a week ago

Uploading my CV

Find out how to upload your CV or other supporting documents

Written by Emilia Cason
Updated over a week ago

Troubleshooting

My username or password aren't recognised

Written by Emilia Cason
Updated over a week ago

Troubleshooting Interview Set Up

Here you'll find answers to all the common set up issues

Written by Emilia Cason
Updated over a week ago

My webcam is not recognised

Written by Emilia Cason
Updated over a week ago

Camera won't connect

Troubleshooting connecting your camera

Written by Emilia Cason
Updated over a week ago

There's no option to allow access to my camera and microphone

Written by Emilia Cason
Updated over a week ago

iOS app troubleshooting

Written by Emilia Cason
Updated over a week ago

No 'Next' button appears after taking my photo

Written by Emilia Cason
Updated over a week ago

Assessment is closed

Written by Emilia Cason
Updated over a week ago

FAQs

What should I do if I have a technical problem?

Written by Emilia Cason
Updated over a week ago

Minimum Requirements

Written by Emilia Cason
Updated over a week ago

What happens if my internet or computer crashes?

Written by Emilia Cason
Updated over a week ago

Can I review and change my answers?

Written by Emilia Cason
Updated over a week ago

Can I take a break during the interview?

Written by Emilia Cason
Updated over a week ago

What is the Access Code?

Using an iPhone or iPad to complete your assessment.

Written by Jennifer Davies
Updated over a week ago

I don't have a webcam, where can I get one?

Written by Emilia Cason
Updated over a week ago

Can I do a practice video interview?

Written by Emilia Cason
Updated over a week ago

What will I need to complete an interview?

Written by Emilia Cason
Updated over a week ago

Who gets to see my interview?

Written by Emilia Cason
Updated over a week ago

Where's the best place to do my interview?

Written by Emilia Cason
Updated over a week ago

Can I see the questions in advance?

Written by Emilia Cason
Updated over a week ago

Tips and Guides

Tips on video and sound quality?

To ensure the employer can see and hear you clearly, we've provided some top tips to improve your video and sound quality.

Written by Emilia Cason
Updated over a week ago