The following short video explains how to set up your camera and microphone when using the Google Chrome browser.

Video Transcript

In this short video, I’m going to talk you through setting up your camera and microphone in Google Chrome

After creating your account and logging in, you will be asked to set up your camera, microphone and check your audio levels. Click the 'Start Set Up' button. The connect your camera panel will expand, you should see the message ‘Click to enable Adobe Flash Player'. Click to enable and Chrome will ask you to allow it to run flash, click 'Allow'. Your browser will refresh to save the changes. Click on 'Start Set Up' again.

You should see an Adobe Flash Player Settings dialogue box appear in the centre of the screen. Click on 'Allow' and 'Remember' to allow Tazio to access to your camera. At this stage, Chrome may also ask you to confirm you want Tazio to access to your  camera and microphone, click 'Allow'

You should now see a preview from your camera. 

Shortly after a 'Next' button will appear, click this to continue and connect your microphone. 

In the 'Connect your microphone' panel you will see a microphone icon for each of the microphones you have connected to your computer. Say something in your normal speaking voice and the next button should appear. 

If the red error message “We're not detecting any sound from this microphone. Please speak up, or select another microphone” remains on, you may need to select another microphone, or adjust the input levels for your microphone. Search for, adjusting your microphone, in the Tazio helpdesk, for a step by step guide for your computer and operating system. 

You now need to complete a quick audio level check to make sure you can be heard clearly. Click on the 'Record Test' button and say the "Quick brown fox jumps over the lazy dog". At the end of the recording you will hear your recording played back. You can now  re-record the test until you’re happy you can be heard clearly. 

Troubleshooting

If the Adobe Flash Player Settings dialogue box does not appear, or Chrome does not ask you to allow access to your camera and microphone, you can manually allow access. Click on the green Padlock icon to the left of the website address bar. A drop down menu will appear. Go to the settings for the camera and microphone and change them to Always allow on this site. Click back on the main screen and your browser should refresh. You may also be asked to reload the page by clicking on the reload button. Click on the Start set up button to continue the set up process.

If after clicking on the start set up button you are presented with a blank screen, or the message 'Adobe Flash Player is blocked', don’t worry, you can manually allow this as well. Click on the green Padlock icon to the left of the website address bar. Go to the settings for Flash and change them to 'Always allow on this site'.

If you’re not seeing a preview and the next button, it could be that your camera is allocated to another app, such as Skype or FaceTime. The easiest way to solve this is to restart your computer and start the set up process again. 

Finally, if you’re still not getting a camera preview, it may be that your camera is not working or isn’t correctly configured. Check to see if your camera is working in another video app, such as Skype or FaceTime.

That’s the end of the set up process. Best of luck with your interview.

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