With so many different types of computer, operating system and browser, despite our best efforts, there are a few issues you may come across when setting up your microphone and camera. 

In this article, I'll cover the most common issues and provide a step by step guide to solving them. 

I get the error message "No movement detected by your camera" when using Chrome

After clicking the 'Start Set Up" button the "Connect your camera" panel will open, and you should see a preview from your camera along with an Adobe Flash dialog box. If you don't see this preview, it means there is an issue connecting to your camera. 

To fix this:

1. Click on the padlock icon on the left of the browser bar.

2. Change Camera AND Microphone to ‘Always allow on this site’.

3. Check Flash is set to 'Allow'.

4. Refresh the screen.

There's no option to allow access to my camera and microphone

On the "Connect your camera" panel, if you can see the Adobe Flash Player Settings dialog box ( see Image 1 ) but don't have the option to allow access to your camera and microphone, this is usually because you are using "Private Browsing". This is called a 'Private Window' (Firefox), 'Incognito Window' (Chrome), 'Private Browsing' (Safari) or 'InPrivate Browser' (Internet Explorer).

To complete the interview, open a normal browser window and log in again as an existing user with your email and password you've just created. You should now see the dialog box shown in Image 2.

Image 1

Image 2

My webcam is not recognised

If you are using a USB webcam, make sure it is plugged in and working. If you have a built-in webcam, occasionally these may not be detected for a number of reasons. 

Firstly make sure you have closed all other applications, Skype, FaceTime etc. that could be connected to your camera and are stopping Tazio connecting.

Secondly, try using an alternative browser, Google Chrome and Firefox are both free to download and install. 

My webcam is not working

Firstly, make sure your camera is not connected to another application, such as Skype, FaceTime or Google Hangouts. Close the other programs and click on the camera icon, the preview should now start.

My webcam is not working (Chrome users)

If you are using Google Chrome you need to "Allow" access to your camera. Click on the camera icon on the right of the address bar to allow Chrome to access your camera.

Click on the "Always allow..." option then click the done button. You will need to reload the page for the change to take effect.

No sound is being detected from my microphone

On the "Setup - select microphone" screen you will see an icon for each of the microphones you have attached to your computer, click on the microphone you want to use, mouse over the icons to see the full name of the microphone. If after you've spoken in your normal voice and still have the "We're not detecting any sound from this microphone. Please speak up, or select another microphone" error message it may be that your microphone gain needs adjusting.

Windows 7, 8 and Vista users

Click the Start button, type mmsys.cpl in the Start Search box, and then press ENTER.

In the Sound dialog box, click the Recording tab.

Click Microphone, and then click Properties.

Note: Make sure that Working appears under Microphone. If Working does not appear, click Microphone, and then click Set Default.

In the Microphone Properties dialog box, click the Custom tab.

Select or clear the Microphone Boost check box.

Click the Levels tab.

Adjust the volume slider to the level that you want, and then click OK.

Click OK to close the Sound dialog box.

Windows 10 users

On your Windows 10 Taskbar, you can view an icon of the Speaker on the System Tray. Right click on it to pick the Recording Devices menu.

This will bring the Sounds window on your screen. In the Recording tab of Sounds window, you will notice the microphone which is active, i.e. the one with a green tick mark. Right click on the active microphone and select its Properties.

Take yourself to the Levels tab of Microphone Properties. This tab exhibits you two sections: Microphone and Microphone Boost.

Use the sliders to modify your volume settings. You can take the Microphone Boost slider up to +40 dB. To save the changes, don’t forget to click Ok button. If you do the modification while the conversation goes on then you will get the immediate feedback of the output sound from the end user and so you can adjust the volume using the sliders as per requirement.

Mac OSX users

Choose Apple menu > System Preferences, click Sound, and then click Input.

Select the input device whose volume you want to control.

The input level meter shows you how loud or soft the sound from the selected input device is registering.

Drag the “Input volume” slider left or right to lower or raise the input volume.

If the sound input is very quiet, raise the input volume. If the input is very loud, lower the input volume, so that your recording isn’t too loud or distorted.

To capture less background noise when using your computer’s built-in microphone, select the “Use ambient noise reduction” checkbox.

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