Candidate Help

Been asked to complete an assessment or interview? Here you'll find help with troubleshooting, tips and answers to FAQs

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39 articles in this collection
Written by Emilia Cason and Tom Stroud

What is Tazio and how does it work?

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Written by Tom Stroud
Updated over a week ago

VIDEO: Setting up your camera and microphone using Google Chrome

Video guide to setting up your camera and microphone using Google Chrome.
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Written by Emilia Cason
Updated over a week ago

VIDEO: Setting up your camera and microphone using Safari

Camera and microphone set up for Safari 11 and newer
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Written by Emilia Cason
Updated over a week ago

Connecting your camera using Firefox

How to enable the Flash plugin in Firefox
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Written by Emilia Cason
Updated over a week ago

Connecting your camera using Internet Explorer (IE)

How to enable the Flash plugin in Internet Explorer
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Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Mac OSX users

How to adjust your microphone settings
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Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Windows 7, 8 and Vista users

How to adjust your microphone settings
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Written by Emilia Cason
Updated over a week ago

Adjusting your microphone settings for Windows 10 users

How to adjust your microphone settings
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Written by Emilia Cason
Updated over a week ago

Allowing access to your camera in Chrome

How to connect your camera when using the Chrome browser
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Written by Emilia Cason
Updated over a week ago

Allowing access to your microphone in Chrome

How to enable access to your microphone in Google Chrome
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Written by Emilia Cason
Updated over a week ago

Flash Plugin Blocked in Chrome

How to enable the Flash plugin in Google Chrome
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Written by Emilia Cason
Updated over a week ago

Connecting your camera using Microsoft Edge

How to allow Flash in Microsoft Edge
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Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.6 and 10.7

How to connect your camera on a Mac
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Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.8 and 10.9

How to connect your camera on a Mac
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Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.10

How to connect your camera on a Mac
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Written by Emilia Cason
Updated over a week ago

Connecting your camera when using Safari with OSX 10.11, macOS 10.12 and later

How to connect your camera using a Mac
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Written by Emilia Cason
Updated over a week ago

Intro Video Wont Play

If you're stuck after setting up your camera and microphone and you're using Safari 11 or later, here's the fix.
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Written by Emilia Cason
Updated over a week ago

Uploading my CV

Find out how to upload your CV or other supporting documents
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Written by Emilia Cason
Updated over a week ago