Candidate Help

Been asked to complete an assessment or interview? Here you'll find help with troubleshooting, tips and answers to FAQs

37 articles in this collection
Written by Tom Stroud and Emilia Cason

What is Tazio and how does it work?

Written by Tom Stroud
Updated over a week ago

Connecting your camera using Firefox

How to enable the Flash plugin in Firefox
Written by Emilia Cason
Updated this week

Connecting your camera using Internet Explorer (IE)

How to enable the Flash plugin in Internet Explorer
Written by Emilia Cason
Updated this week

Adjusting your microphone settings for Mac OSX users

How to adjust your microphone settings
Written by Emilia Cason
Updated this week

Adjusting your microphone settings for Windows 10 users

How to adjust your microphone settings
Written by Emilia Cason
Updated this week

Camera won't connect

Troubleshooting connecting your camera
Written by Emilia Cason
Updated this week

Allowing access to your microphone in Chrome

How to enable access to your microphone in Google Chrome
Written by Emilia Cason
Updated this week

Flash Plugin Blocked in Chrome

How to enable the Flash plugin in Google Chrome
Written by Emilia Cason
Updated this week

Connecting your camera using Microsoft Edge

How to allow Flash in Microsoft Edge
Written by Emilia Cason
Updated this week

Connecting your camera when using Safari with OSX 10.6 and 10.7

How to connect your camera on a Mac
Written by Emilia Cason
Updated this week

Connecting your camera when using Safari with OSX 10.11, macOS 10.12 and later

How to connect your camera using a Mac
Written by Emilia Cason
Updated this week

Connecting your camera when using Safari with OSX 10.8 and 10.9

How to connect your camera on a Mac
Written by Emilia Cason
Updated this week

Intro Video Wont Play

If you're stuck after setting up your camera and microphone and you're using Safari 11 or later, here's the fix.
Written by Emilia Cason
Updated over a week ago

Uploading my CV

Find out how to upload your CV or other supporting documents
Written by Emilia Cason
Updated over a week ago